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Satisfaction Survey

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Page One
This comprehensive survey is designated to assist Elmhurst Rehabilitation and Healthcare Center in its efforts to provide the highest possible quality of care to the residents it serves. Not only is the survey helpful in assessing customer satisfaction, your responses will also help the provider determine what you consider important in skilled nursing care. Please take a few minutes to complete this survey. Your opinion is important. Your responses will remain confidential; there is no need to identify yourself by name. Thank you.
3. Did the staff maintain a kind, caring and respectful attitude toward residents, family and visitors?
4. Was the staff approachable and responded professionally at all times?
5. Did the staff take your concerns seriously?
6. Did the staff respond adequately to your toileting needs?
7. Were daily tasks such as getting dressed, washed and making your bed completed in a timely fashion?
8. How did you like having the same staff assigned to you on a consistent basis?
9. How satisfied were you with the quality of the food? 
10. How satisfied were you with the temperature of the food?
11. How satisfied were you with the diversity of menu choices?
12. Were the activities enjoyable and appropriate for you?
13. Were the therapy staff sensitive to your stamina/physical condition?
14. How satisfied were you with the physician services and were they available to meet your needs and questions?
15. Did your doctor respond when you or your family called for assistance?